Terms and contitions 2021-03-01
The terms and conditions includes the following:
Subscription: Agreement between Jonna and renter for using bike and services in exchange for payment as of these terms.
Terms: These terms and conditions.
End date: End date of subscription due to cancellation by handing back bike or by message from Jonna.
Bike: The bike the renter has access to during the subscription.
Renter: All physical persons (private persons) signing a subscription with Jonna.
Jonna: Jonna AB, 559249-1541.
Service guarantee: The solution Jonna offers by either repairing or replacing a bike, if it is not ride-able.
No service guarantee at home adress: See definition in article 5.4.
2.1 These terms are in effect for all contracts between Jonna and renters.
2.2 Contracts between Jonna and renters in deviation from or in addition to these terms and conditions applies only if explicitly confirmed in writing by Jonna, e.g. via email.
2.3 All sums mentioned by Jonna include VAT.
3.1 During an active contract a renter has access to Jonna’s services. These include the bike with one lock and key, a basket, and back and front lights. The renter has also right to service guarantee (see section 5), as well as service for all types of issues at our location.
3.2 If key is missing or damaged a new one must be ordered by Jonna. A new key costs 200 kr.
4.1 The renter shall take care of the bike as well as possible. This entails making sure screws and fittings are always tightened and not cycling with a loose chain.
4.2 The bike should only be in private use and may not be used by others than the renter.
4.3 The bike may not be used for commercial purposes, such as delivery services.
4.4 The bike is owned by Jonna. The renter is responsible to follow and apply to terms and conditions.
4.5 The renter may not make any changes to the bike, which cannot be restored without damaging the bike.
4.6 The renter is responsible for updating Jonna on correct home adress in good time. Renters adress must be renters registered home adress, unless Jonna agrees otherwise.
4.7 Renter must be 18 years of age, not have any debt to the state or sw. “betalningsanmärkningar” at the start of or at any point of the subscription period.
5. Service guarantee at home address
5.1 Jonna aims to repair or exchange bikes that can’t ride within two working days of notice of renter via email. Location of this is given adress (of initial order) of the renter.
5.2 The renter cannot claim compensation if Jonna cannot carry out service at home address within the two working day period.
5.3 Rollig service only applies to damages due to normal wear or theft/vandalism and is only applicable in valid post codes. Examples of regular wear are punctures, broken chain or broken pedals.
5.4 If renter orders on site service for what is not covered by guarantee (“Non guarantee“) Jonna will debit a driving out fee of 200kr. If renter is not present during a scheduled service window this will be viewed as a Non-guarantee case.
5.5 During service guarantee on location renter must meet up with bike, key, and ID.
6. Subscription and cancellation
6.1 The subscription and potential plan type is chosen by the renter at the order stage.
6.2 To cancel a subscription leave the bike and bike at Jonnas location during business hours stated on the website (or via pickup). Notice of this is not required. The subscription and future deductions will be cancelled max. 12hrs thereafter. Renters will be able to see their changed account status from active to cancelled, in their account menu.
6.3 Monthly deductions are done one month in advance. If renter picks up (or orders delivery) several days later than their initial order they have right to extend next payment date to compensate for this.
6.4 For committed plans the starting date is the date of the initial order. Once a plan (committed months) are done the subscription carries on to a monthly subscription. Cancellation during a committed plan is not possible, but if a renter still wants/has to hand back the bike the deductions will be done until plan ends.
6.5 The subscription is not applicable to the Swedish distansavtalslagen (lag (2005:59) om distansavtal och avtal utanför affärslokaler) after renters have agreed to the bike and started riding. A renter always has the right to cancel and refund before riding away with the bike at start.
6.6 Both Jonna and renters may cancel a monthly subscription at any time. Renters must hand back bike and key to complete the cancellation.
6.7 In the event Jonna cancels a subscription (e.g. due to lack of payment after reminders) an end date will communicated 7 days in the future, during which the renter can hand back the bike. If bike is not handed back within this tima a fee of 100kr/day will be applied for maximum 7 days. If bike is not handed back within 14 days Jonna will report bike as stolen by renter. In that event renter is also required to pay Jonna in full, see table 1, on top of other any other oustanding debt.
Table 1: Full fee bike
7 speed standard bike 5,900 SEK
7. Theft & vandalism
7.1 Bike must always be locked with D lock. The frame must be connected to a fixed object with the lock in order to be insured by Jonna.
7.2 In the event of theft or vandalism renter must report to Jonna within 24hrs, and send a police report within 48hrs after reporting to Jonna. If this is done according to terms renter is applicable to pay only the lower deductible and not full cost. Once user has reported to Jonna, followed up with a police report and paid the deducitble in full the renter can recieve a new bike. See our FAQ (in Swedish) jonnabike.se for instructions on how to file a theft report.
Table 1: Lower deductible
7 speed standard bike 750 SEK
7.3 If renter does not report theft in due time, or not at all, with regards to theft/loss, renter will be invoiced an increased deductible of3500 SEK.
7.4 If a stolen bike is recovered by Jonna or the user the deductible will be refunded to the renter.
7.5 If parts of the bike is missing (e.g. saddle or wheel) the same principle used for theft is applied. Renters are fully liable for missing part, but may use the insurance if costs exceed 750 kr. Missing (or severely dented) wheels cost 500kr. A specific fee for self cost of parts is available from Jonna.
7.6 Deductible is increased with 750kr per theft occurance per customer. In other words, if you had your bike stolen once – your deductible will be 1500kr the next time.
8. Damages and service
8.1 Renter should bring bike immediately to Jonna for service if they need assistance with regular care (e.g. tightening screws/chain or other loose parts). Jonna will maintain bike within 15 minutes or trade out for a working bike.
8.2 In the event of damages on the bike that far exceed regular wear and tear, Jonna has the right to invoice the user for these extra costs.
8.3 In the event of damage from an accident caused by third party, Jonna needs the third partys contact details and a story of the even which you both agree on, in order to user third party incurance instead of invoicing the renter. If we have all info damages may be covered by a third party insurance. If no contact details or joint story is presented, costs will be payable in full by renter.
10.1 For extra fees, such as: deductible, Jonna will need the payment in full before handing out a new bike.
10.2 If a monthly deduction is not able to process for any reason, a reminder per email is sent to the user. If payment is not processed within 10 days after the payment date Jonna will send an invoice with a invoice fee of 50kr. Unpaid invoices are sent to debt collection.
10.1 The renter must check and agree to the bike at pickup. If a renter has agreed to a bike and ridden away, this is taken as proof that the bike was working to the users expectations at the start.
10.2 The renter must let Jonna know as soon as possible if there are any issues at all with the bike.
10.3 Use of the bike is at own risk. If there are any safety concerns of the bike, user must contact Jonna immediately.
11.1 Changes in terms are communicated at least one month in advance via web and email.
11.2 Jonna has the right to hand over bad debt to third parties.
12. Lack of obligations
12.1 Jonna has the right to cancel a subscription via email if renter:
– Is in debt and cannot fullfill the terms of the agreement;
– Puposely gives Jonna incorrect information;
– Hyrestagaren inte uppföljer villkoren;
12.2 The renter has the right to cancel the contract if Jonna has seriously failed with following its obligations according to the terms and conditions.